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Infinity Resources, a leader in the application of Six-Sigma for direct-to-consumer retailing, provides full-scale consulting services that can maximize your organization's performance and reach your strategic goals. Application of Six Sigma techniques to direct retail processes can yield impressive bottom-line results. Whether improving first-pass order fill-rates or reducing dissatisfied customer contacts in the service center, understanding and controlling undesirable process variability is the key to reducing operational expenditures and sustaining results. We have the experience and resume to help you achieve substantial results.
We will work with you to:
- Define/Clarify strategic imperatives
- Translate strategic imperatives into key performance indicators
- Assessment of key performance indicators and comparison to industry standards/best practices
- Identification of significant improvement opportunities
- Application of the Six Sigma improvement methodology to isolate and validate root causes
- Facilitation in the development of appropriate action plans to meet improvement goals
- Coaching and facilitation of change management
- Establishment of an appropriate system of thresholds/triggers/responses to sustain improvements
- Realignment of organization systems and structures to support change
- Development of key leadership resources
Our evidence-based approach provides you a clear value proposition and a clear roadmap to increased organizational effectiveness and increased revenue. Leveraging an evidenced-based approach assures identification of the most effective means for improved operational performance and customer impact. By taking this approach to eliminate marginally effective system interactions, significant achievements in operating cost reduction, improved customer satisfaction, improved retention, and higher lifetime value are possible. Our approach has been successfully proven and this road map will successfully enhance your ability to improve operating performance, customer satisfaction and employee engagement.
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